It’s not your mobile: many iPhones suddenly run out of data and 4G. What’s going on?

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You turn on your iPhone and start seeing something weird. The coverage does not arrive as before, the 4G icon that appears in the upper left of your phone is continuously exchanged with the 3G and you even see how the coverage lines move without stopping, you get to run out of service, the calls are cut or you get several lost in block. If this situation sounds to you, and it has happened to you in recent weeks, you should know that you are not the only one who suffers from this problem: no, it is not a matter of your mobile, nor does it affect only your operator.

The latest update of the operating system of Apple mobiles, iOS 13 (13.2), has set off the alarms of numerous users of different operators in Spain and outside our country for something that few relate to these updates: mobile coverage. For weeks, hundreds of users are complaining on social networks of problems with the coverage of their Apple terminals after updating them to the latest versions. Cases have been reported with both version 13.2 and 13.1.3, and the problem affects all types of mobiles (with more impact, if possible, on those with an iPhone 8 or X).

Many of us attribute a problem like this to the environment in which we find ourselves and even to some specific failure in our terminal or in our operator, so we do not usually look beyond our case, but this is a different problem. And it is that the first versions of the new operating systems can bring certain problems and even cause us to run out of signal. The Movistar case

As can be seen in networks and forums, the problem can appear in any Apple terminal with iOS 13 in its latest versions, but, at least in our country, the case affects some more than others. Specifically, there is a very noteworthy operator, and it is none other than Movistar. Coverage issues and service outages from update to iOS 13 on iPhone 8. Any solution? @applesfera @movistar_es @AppleSupport— Carlos González (@CarlosGI87) October 30, 2019I do not know if it happens to you more than you have @o2es but I have been several days that although it says that I have coverage I have to put and remove the mobile in airplane mode so that the internet goes— Ivan Alexis ⌚️ (@treki23) October 27, 2019iPhone users: Do you happen to run out of coverage every two by three? I don’t know if it’s an IOS13.2 theme for iPhone 8 or it’s a @movistarmovil theme—Mahfud Chaaban (@mahfud_chaaban) October 30, 2019

Although you can find examples of other companies such as Vodafone or Lowi (a subsidiary of the first), it is the company of Spanish origin the most marked by users and the only one that, for the moment, has confirmed the problem publicly and has explained to its users that it expects a new update of the Apple system that fixes this bug. An explanation that he has given to customers both privately and in public, through the social media accounts of Movistar and its subsidiary O2.

In different tweets, it is seen how the company clearly points to Apple as guilty of what happened: “We are still waiting for Apple to correct this failure, since the lack of coverage with the latest update continues to persist. As soon as they tell us something we will inform the users. Regards, Susan.” But the thing is complicated and is that those of Cupertino are not satisfied with that explanation. We are still waiting for Apple to correct this failure, since the lack of coverage with the latest update continues to persist. As soon as they tell us something we will inform the users. Regards, Susan.— Movistar Spain (@movistar_es) October 30, 2019

As they indicate in the Broadband forum, if one calls Apple to ask about the problem, from the technological one points to the operators as guilty. Their justification? That if it only affects some companies and not all, the fault is not yours. Both Movistar and Vodafone confirm to Teknautas that they have received complaints from users for this problem, and from Apple they appeal that if users have the latest version of their ‘software’, they should not suffer these failures. But then, what has really happened to get to this situation? Well, this is what the experts say. Who is to blame?

Although everything indicates that the problem affects some operators more than others, the telecommunications specialists consulted by this newspaper clearly point to Apple. For them, the company of the bitten apple is the culprit of the problem and the one that must act to solve it.

According to these experts, the role of the operator in the updates of ‘software’ of the manufacturers today is non-existent, so its responsibility is also non-existent. “Years ago, when mobile phones were customized for each operator, they did have to touch the operating system, but not anymore. If there is a network problem, it has to do with setting up the update to connect to 4G. Perhaps iOS 13 has a failure to link with the right frequency. There are dozens of variables that can fail. But, of course, it is a matter for Apple, “explains an executive of an operator who prefers to remain anonymous. And coverage issues continue with iOS 13. When are you going to fix it @Apple? embarrassing to have to put the iPhone 8 in 3g to work #iOS132 #iOS13 #Apple— Fernando (@Letomad) October 31, 2019

In this they have no doubt, but under this message remains the other great unknown in which the apple company takes refuge: why, if it is a general failure of Apple, it affects more to some operators and others are saved. Given this, the engineers point out that updates are usually standard, so the conditions may be due to details of each company and each user. “The problems have very particular casuistries and many times a series of factors have to be given for the problem to occur. For example, that you have contracted an ‘X’ service or that you make use of a ‘Y’ application… If a specific operator does not offer that service ‘X’ or does not use that application ‘Y’, the problem does not occur, “these sources point out. Consulted by this newspaper, Apple has not yet offered any official explanation.

And finally, the other big question: what can we do to avoid coverage issues? You only see two clear solutions: do not update the mobile to the latest versions and wait for the patch. Obviously, there are intermediate solutions, such as putting the mobile in airplane mode and removing it, restarting the terminal or leaving the phone in 3G connection, but until there is a ‘software’ patch, we will not be able to give the problem as solved.

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